Customer Success Leadership Accelerator Application

Are you a former star Customer Success rep who's now responsible for building and leading an entire CS team? The transition from individual contributor to leader can feel overwhelming - especially when you're expected to scale operations, reduce churn, and prove ROI... all while building and motivating a high-performing team.

You're not alone in this challenge. Many CS leaders find themselves promoted based on their excellent performance as reps, but with little guidance on how to actually lead and scale a team.

Common Challenges You Might Be Facing:

Struggling to balance hands-on customer work while building systems for team scalability
Feeling overwhelmed by the pressure to reduce churn rates while growing the team
Unsure how to create standardized processes that maintain quality as you scale
Wrestling with metrics and reporting to prove your team's ROI to leadership
Difficulty transitioning from "best CS rep" to "best CS leader"

Introducing the Customer Success Leadership Accelerator

An 8-week intensive program designed specifically for CS leaders who want to build, scale, and lead high-performing teams that drive measurable business results.

Led by Steve Haase, co-founder at Superabound Coaching and proven Customer Success leader, and Erin Aquin, CEO and Master Coach at Superabound.

Learn From Real-World Experience

This isn't theoretical leadership training - it's based on battle-tested strategies from Steve's experience building and scaling CS teams at companies like:

Shopify: Built and led teams that maintained 95%+ retention during rapid growth
HubSpot: Developed scalable onboarding systems that increased customer activation by 45%
Yada AI: Established CS frameworks that drove 50% churn reduction

Companies We've Helped

What You'll Master in 8 Weeks:

Week 1: Leadership Foundations

Transitioning from individual contributor to leader mindset
Creating your leadership philosophy and communication style
Building trust and influence with your team and stakeholders

Week 2: Strategic Team Building

Hiring frameworks for building a diverse, high-performing team
Onboarding systems that get new hires productive faster
Performance management and coaching techniques

Week 3: Scalable Systems & Processes

Creating Playbooks that maintain quality while scaling
Implementing effective meeting cadences and communication flows
Leveraging AI tools to automate routine tasks

Week 4: Metrics & ROI

Building dashboards that showcase CS impact
Tracking and improving key retention metrics
Presenting results to executive stakeholders

Week 5: Churn Prevention & Revenue Growth

Developing early warning systems for at-risk accounts
Creating systems for expansion opportunities
Building cross-functional partnerships with Sales

Week 6: Change Management

Leading through organizational changes
Managing up and across departments
Building executive presence

Week 7: Team Performance Optimization

Advanced coaching techniques
Career development frameworks
Building a feedback-rich culture

Week 8: Future-Proofing Your CS Organization

Scaling strategies for different growth stages
Innovation and continuous improvement processes
Long-term strategic planning

Why a Group Program?

Leadership can be lonely - especially when you're the first CS leader in your organization. This program brings together a cohort of peers facing similar challenges, creating a powerful network of support and shared learning.

You'll benefit from:

Weekly group coaching calls for real-time problem solving
Peer accountability and support
Shared experiences and best practices from different industries
A network of CS leaders you can rely on long after the program ends

Your Return On Investment

The Customer Success Leadership Accelerator will pay for itself many times over through:

Improved team performance and retention
Reduced customer churn
Increased expansion revenue
Accelerated career growth

Ready to transform from a great CS rep into an exceptional CS leader?

Apply now to get all the details and join the next cohort, starting January 20, 2025

Click here to apply

Imagine a future where:

You have the frameworks and confidence you need to scale your team to twice the people while creating industry-leading retention rates. Using the ROI templates alone helps you secure budget for 5 new hires to have an even bigger impact on the bottom line.

You go from drowning in day-to-day operations to having systems that run smoothly, a team that's truly empowered, and metrics that prove your value to the C-suite.

These aren't fantasies. They are what you can create when you join the Customer Success Leadership Accelerator. Apply now before all the spots are gone.

Your Coaches

Master Certified Life and Leadership Coach Steve Haase has helped hundreds of business owners generate millions of dollars in increased revenue over the last decade. Before becoming a coach he led teams at unicorn tech companies HubSpot and Shopify, delivering $30 million in annual recurring revenue.

Erin Aquin is a Master Certified Coach who has helped hundreds of coaches and entrepreneurs stop overworking and create their "True Love Business." She is the author of four books and the co-host of the Superabound Podcast. Erin has taken her company from a part-time side business to a multiple six-figure corporation that has done over $1,000,000 in under 3 years.

Their most recent book, Superabound: Live the Life the Universe is Dreaming For You, is a bestseller in Business Coaching and Mentorship. They live in a beautiful town near a river in southern Ontario with their two young children. When they're not coaching they love to travel, make music, and take great care of themselves.

Transform Your Customer Success Career